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Read the stories of successful businesses that our virtual assistants help automate customer communications. Find out what successes and complications can arise when implementing virtual assistants.

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Case Studies

Leo celebrates successes at Generali Česká Pojišťovna

The chatbot handles over 8,500 requests per month. The success rate of voicebot in solving customer queries is 90%.

Case study

More efficient customer care by unifying communication

casestudio

chatbot

ecommerce

A high percentage of 93% of successful chats and faster customer responses with the Eva chatbot.

Case study

Voicebot handles what operators have not prosecuted before

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voicebot

ecommerce

DEK Construction companies have managed to increase the percentage of phone calls that are able to be answered immediately in the first call by 15%.

Case study

Eda can handle 93% of all queries

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chatbot

ecommerce

Operators finally have room to handle emails that have often lain unanswered for days in the inbox.

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Markéta saves 1,000 hours of work per month in Shopping Cart

casestudio

chatbot

ecommerce

Already in the first 30 days, the chatbot successfully solved about 60 percent of the queries, the remaining 40 percent transferred to the operator.

Case study

ORI is checking in thousands of customers for us, says Orange

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chatbot

telco

Chatbot has quickly become one of the key channels of customer support, mainly for Generation Z and Alpha customers.

Case study

The best work with us

“Due to the high degree of reliability of solving individual problems in the case of correct settings, with which coworkers.ai staff will help you at any time, I would not hesitate to choose this solution.”

Robert Zitek

Head of Customer Support Ticketportal.cz

“We view Coworker Kubu as our digital HR colleague who is fast and instantly available to all our employees at any time. It helps us answer the most frequently asked questions and thus saves us time. At the same time, we are constantly teaching KUBA, thereby increasing its expertise and usability.”

Ing. Diana Volkova

Head of HR Digitalization & Innovations Commercial Bank

“The clarity of the user experience appealed to us the most. It is intuitive for the customer, the operator — who serves the chatbot, as well as for developers or analysts who create new dialogues or evaluate data.”