Automate customer support to give customers the ability to communicate every time they need to. Whether it's handling a claim or towing a car. Your operators They can pay attention to other more important things.
Have more satisfied customers and operators in the team
Scalability
With voicebot, you can handle up to 100 calls in one moment.
End Repetitive Queries
Don't overwhelm operators, voicebot will catch repetitive queries.
Reducing the burden on operators
According to our clients, voicebot can handle up to 92% of customer queries.
Reduction of AHT
Reducing total call time is effective not only for the operator, but above all has a positive effect on customer satisfaction.
Predictive approach
Address customers by name or ask them directly about the matter. This saves time for yourself and your customers
CRM integration
To always have the most up-to-date information, voicebot uses data from your CRM. Thus, it can solve the customer's problem as best as possible.
Reduce your costs by a third
With voicebot, you drastically reduce contact costs while freeing up the capacity of your call center for more important things.
Available day and night, responsive promptly
24/7/365
If you want, your voicebot can be available to customers day and night. If a solution is needed, we collect important information and pass it on to you, for example, in the form of a ticket.
100% SLA
Each customer will be given the opportunity to solve their query with voicebot in a matter of seconds, or will be transferred to the responsible operator.
With the automation of support, the numbers will grow
400%
Increase call centre capacity
88%
success in finding the right operator
69%
Check-in success
65%
reduction of AHT
VOICEBOT in DEK helps to handle what customer care hasn't prosecuted before
Significantly more efficient customer care and greater human resources capacity thanks to voicebot from coworkers.ai. DEK Construction companies have managed to increase the percentage of phone calls that are able to be answered immediately in the first call by 15%.
“Voicebot has significantly saved the human resources and time capabilities of our customer center. As a result, the handling of orders and customer inquiries is significantly more systematic in our company.”
Roman Vondra
Customer Center Director
Voicebota will be up and running in 6 weeks
6 days
Preparation
Scenario specification, technical specification, budget approval, setting of acceptance criteria.
3 weeks
Scenario making
Creation of communication flow, internal testing, technical connection, connection with CRM
2 weeks
Testing
Integration of feedback, acceptance criteria approval, possibility of panel testing.
1 day
Deployment
unlimitedly
Operation
Increased supervision during the first days, always the latest updates, support is always available.
Do you want to have time for your customers?
Schedule a meeting with us to find out in 30 minutes how best to automate communications in your company.
