Automate customer communication, reduce costs and improve customer experience. Contextual artificial intelligence that answers questions 24/7 and solves even more complex queries.
Increase customer capacity
care with the help of artificial intelligence
Scalability
A chatbot can have multiple conversations at the same time. So you can check in, for example, 100 chats per second.
Reducing the burden on operators
According to our clients, the chatbot completely handles 75% of customer queries. Thus, the operator does not have to deal with them at all and can attend to more important things.
End Repetitive Queries
Don't overwhelm operators, chatbot will catch repetitive queries. However, if he does not know the advice, there is always the possibility of switching to the operator.
Reduction of AHT
Reducing the total time to solve a request is effective not only for the operator, but above all has a positive effect on customer satisfaction.
Predictive approach
Address customers by name or ask them directly about the matter. This will save time for yourself and your customers.
CRM integration
So that the chatbot always has the most up-to-date information, it will use data from your CRM. Thus, it can solve the customer's problem as best as possible.
Coworker responds...
Improve the customer experience once and for all. Our virtual assistants answer day and night, on holidays and holidays. The customer does not have to wait several hours or even days for a response.
until 2 seconds
24 hours a day
7 days of the week
365 days of the year
With us you will be better than your competition
400%
Increase call centre capacity
75%
Completed queries
33%
of the originals costs
At Košík.cz we save 1,000 hours per month for operators
Already in the first 30 days, the chatbot successfully solved 60% of the queries and thus contributed significantly not only to the handling of the Christmas rush. The remaining 40% of the queries were transferred by the chatbot to the Daktela application, where the operator sees the chat history and can directly follow up on the customer's communication with Markéta.
“What we appreciate about Coworkers.ai chatbot is that we can change and improve it ourselves without any technical knowledge. We calmly make adjustments during operation, directly in our call center. This allows us to respond flexibly to unexpected situations.”
David Matuna
Produkt
Chatbot will be up and running within 2 weeks
3 days
Preparation
Scenario specification, technical specification, budget approval, setting of acceptance criteria.
5 days
Scenario making
Creation of communication flow, internal testing, technical connection, connection with CRM
5 days
Testing
Integration of feedback, acceptance criteria approval, possibility of panel testing.
1 day
Deployment
unlimitedly
Operation
Increased supervision during the first days, always the latest updates, support is always available.
Connecting with the most used
platforms
The chatbot can instantly communicate on many platforms. The created scenarios can always be reused for the next communication platform on which you decide to communicate with customers.
WEB
Web chat
Slack
WhatsApp
The Messenger
Daktela
RBM/ RCS
Let's talk
Microsoft Teams
Do you want to have time for your customers?
Schedule a meeting with us to find out in 30 minutes how best to automate communications in your company.
