The Royal Road for Better Customer Care

TianDe Kingdom reports a high percentage of successfully checked chats and faster customer responses. Over 93% of requirements They are able to solve their customers through a chatbot and thus save operators time for other activities to improve customer care.

Chatbot Eda in numbers

about 2,000

monthly interaction decreased communication on live chat

93 %

customer requirements
solves chatbot

500 by interaction

daily operators solve it thanks to chatbot

Kingdom TianDe is an e-shop with cosmetics operating on the Czech and Slovak markets. The Kingdom of TianDe has 12 employees and the annual turnover in the Kingdom of TianDe is 450 million CZK. It handles about 2,100 interactions per month.

Unifying communication for efficiency

Communication with customers was in TianDe Kingdom before fragmented in multiple channels from various companies. The phone line was handled by IPEX, chat with SmartSupp customers and emails were in Gmail. Thanks to coworkers.ai, all communication was unified under omnichannel platform Daktela, thanks to our acquisition in 2021. Daktela is very well connected with our virtual assistants, thanks to which the Kingdom of TianDe has managed to streamline the work of their customer service.

Why exactly coworkers.ai?

The main product used is the chatbot, but other solutions are already being worked on. The reason for choosing solutions from coworkers.ai were noticeable experiences with larger players, examples of successful solutions and references. The Kingdom of TianDe chose between the Slovak AI42 and the SmartSupp bot.

“We found that we needed to be online 24/7, and we couldn't tell people about it. That's why we decided to look at what the market can offer us. We came across “boots”, in our case specifically a chatbot. In our industry, we were the first to come up with that. Today we can already say that our competitors already have their chatbots and they have learned from us.”

Rudolf Konfal

Product and CFO, TianDe Kingdom

Chatbot has made a significant impact on customer care

Solutions from coworkers.ai and Daktela affected the complete customer service in TianDe Kingdom. Operators no longer have to devote so much to live chat, and they devote the time saved to contact clients using active phone calls. Thanks to these changes, they are able to manage through 500 interactions per day (call, email, chat). On live chat, the volume of interactions decreased from 2,100 interactions per month to 100-150 per month.

Virtual assistant Eva frees hands to operators

Almost all customer communication in TianDe Kingdom is handled by the virtual assistant Eva. This will greatly save time for their employees, who can engage in other activities to improve customer care and thus generate more money for the company. Operators are actively engaged in communication with their customers - they call, ask and help.

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The Royal Road for Better Customer Care

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