With chatbot for a concert in Ticketportal

One of the most popular ticket resellers for cultural and sporting events, Ticketportal.cz, started using the chatbot from coworkers.ai in 2021. Within a year, he checked over 107,000 customers and the number continues to grow. According to the customer care coordinator, Robert Žítek, operators finally have room to handle emails that have often been left unanswered for several days in the inbox.

Chatbot Eda in numbers

via 107k

Completed discussions without switching to the operator per year

1,495

hours saved
Operators on a monthly basis

10 minutes

average length
conversations

The operator of the web portal, which is intended for all interested in tickets for cultural or sporting events. It also focuses on the sale and installation of sales systems designed for theaters, sports halls or multi-cinemas. Currently, they operate a pre-sales network in the Czech Republic with more than 800 points of sale. The exclusive regional representative for the international Ticketportal group in the Czech Republic is IRSnet CZ s.r.o.

Everyone deserves an answer, no matter what

The turning point for the adoption of the chatbot was when, despite the large number of chats, Ticketportal operators did not manage to process email requests. Previously, customer care was handled through chat, E-mail and on facebook. However, the different ways of selling tickets are different, and therefore customer inquiries are also varied. The chatbot turned out to be The right choice whereas, with appropriate settings, it can recognize most queries and assist customers with specific requests.

Faster customer check-in

The customer care worker can answer customer queries, but cannot handle multiple conversations at once as a chatbot. The chatbot will process 93% of all queries and the rest 7% passes to operator with conversation history and thus speeds up the processing of requests.

No more waiting in line

With operators busy, customers no longer have to wait in the online queue. During what operators attend to other customers, they check in waiting customers with chatbots. Chatbot scenarios can be created by operators themselves without any IT knowledge. Therefore, new queries and problems can be solved operationally in Ticketportal simply by creating a new chatbot dialog.

“Due to the high degree of reliability of solving individual problems in the case of correct settings, with which coworkers.ai staff will help you at any time, I would not hesitate to choose this solution.”

Robert Zitek

Head of Customer Support, Ticketportal.cz

New for employees

Ticketportal now handles the use of the chatbot for internal purposes, for the information of the employees of the points of sale. Recently Ticketportal started using the platform Daktelawhere there is now a new opportunity to use mailbot. The latter allows automatic categorization, labeling of emails, and offers pre-made templates for responses.

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With chatbot for a concert in Ticketportal

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